Epson Stylus Pro 4800
Reference Guide

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Problem Solver

For Mac OS X, if you use Epson special media, check the Media Type setting in the Print Settings selected in the Print dialog. For paper other than Epson's, register and select paper thickness in the SelecType mode. Make sure it is correct for the paper you are using. See Making the paper settings. I have a replacement Epson XP all in one printer which I connected to my home network consisting of PC's (Word 2010) and Mac's (Word for Mac). All I get when I try to print Word documents are blank sheets. Epson support says it is a problem with certain software clashes between Epson and Word and that the fix is with Microsoft.

Printer stops printing unexpectedly
The printer does not turn on or stay on
The printer prints nothing
Printouts are not what you expected
Print Quality Could be Better
Color documents print in black only
Printing could be faster
Roll paper cannot be cut
Paper feed or paper jam problems occur frequently
Roll paper does not eject properly
Clearing paper jams
Contacting Customer Support

Printer stops printing unexpectedly

Head cleaning, ink charging, or ink drying is in progress

Check to see if the Pause light is flashing. If so, the printer is in the process of head cleaning, ink charging or ink drying. During head cleaning, ink charging, and ink drying, PLEASE WAIT appears on the LCD. Wait until the printer resumes printing.

An error has occurred

Many common printer problems can be identified by the messages on the LCD.

You can also check the lights on the control panel for errors. See Lights.

For other messages not included in the following table, see Messages.

Error messages

Message	Description	What to do
UNABLE TO PRINT	An error may be occurring when you try to print patterns such as nozzle check or head alignment.	End the TEST PRINT MENU first, and solve the error displayed on the LCD. Then try to print patterns again.
MNT TK NEAR FULL	The maintenance tank is almost full.	Replace the maintenance tank with a new one. See Replacing the Maintenance Tank.
INK LOW	Ink cartridge is nearly empty.	Replacement of ink cartridge is nearly needed. Although you can continue printing in INK LOW situation, it may decline the print quality.
MNT REQ nnnn	A part used in the printer has nearly reached the end of its life. 'nnnn' shows the code of the part.	Note the code and contact your dealer. See Contacting Customer Support.
REMOVE PAPER	Cleaning cannot be executed because thick paper is loaded.	Remove the thick paper, and move the paper lever to the secured position.
REMOVE PAPER	The printer could not feed the printout.	Remove the printout.
NOZZLES STILL CLOGGED	The nozzles are still clogged.	Run the Head Cleaning utility. For Windows, see Cleaning the print head. For Mac OS X, see Cleaning the print head.
CHANGE PAPER TYPE	The loaded paper does not match the paper type selected.	Match the loaded paper to the paper type. See Buttons.
WRONG PAPER SIZE	The loaded paper size does not match the data size.	Match the loaded paper size to the data size.
PAPER OUT	No paper is loaded in the printer.	Load paper correctly.
PAPER OUT	Roll paper is out while printing is in progress.	Load a new roll paper.
NO BORDERLESS WITH THIS SIZE RELOAD PAPER Note: Those messages are displayed on the LCD alternately.	A2 size cut sheet media has been installed for borderless printing.	Install a different size of cut sheet media or roll paper. See Making the Borderless setting for Windows or Performing Borderless Printing for Mac OS X.
RELOAD PAPER	The printer cannot detect the loaded cut sheet media, because it is wavy or curled.	Flatten the cut sheet media.
RELOAD PAPER	The printer cannot detect the loaded paper.	Move the paper lever.
RELOAD PAPER INSERT DEEPLY	Cut sheet media inserted from the front manual feed slot is not inserted deep enough.	Insert the paper deeper. See Loading paper into the front manual feed slot.
NOT STRAIGHT RELOAD	Cut sheet media is not loaded straight, and needs to be aligned.	Load the cut sheet media correctly. See Loading cut-sheet media.
PAPER NOT STRAIGHT	The paper is not loaded straight.	Load paper straight.
PAPER NOT CUT	Paper is not cut correctly when Roll Auto Cut On is selected.	Open the top cover and remove the uncut paper. If RELOAD PAPER appears on the LCD, reload paper.
		The paper cutter may not be installed correctly. See Replacing the Paper Cutter.
		Paper cutter may be blunt. Replace the paper cutter. See Replacing the Paper Cutter.

Epson Prints Blank Pages From Office For Mac